Help customers 24/7 with answers that are grounded-and actions that are real
OpenChat knows all about your data and can do anything you ask it to.
Live Chat Demo
A conversation that unfolds in real time
This example replays an actual booking flow to show how OpenChat handles follow-ups, clarifications, availability checks, and booking handoff requests.
Eric - Rental assistant
Demo chat replay
How it works
From documents to live assistant in three moves
Connect your knowledge
Upload documents, sync via API import profiles, and tune retrieval so answers match your policies and catalogs.
Configure widget & tools
Embed the chat widget, define governed HTTP tools, and set chat instructions so the model stays on brand.
Launch and measure
Go live with streaming chat, monitor in chat ops, and use analytics plus topic reports to improve content and integrations.
Flagship products
Two agents, one widget experience
OpenChat combines real-time assistance and team escalation in one front door. Explore both flagship products.
Chat Agent
Answer questions instantly and complete actions from one widget using your connected knowledge and tools.
Learn moreSupport Agent
Capture unresolved questions and feedback, assign ownership in the portal, and accelerate follow-up with AI drafts.
Learn more
Pricing
Flexible plans with clear tenant limits and feature access.
Each plan defines message limits, document limits, AI budget, workspace and widget caps, and which product modules are enabled. Bring your own OpenAI key for unlimited internal AI usage.
Starter
Pilot one brand
€0/ month
Base + usage
Starter plan includes:
- 100 messages / monthi
- Internal AI budget: limitedi
- Chat ops includedi
- Manual overtake includedi
- Chat history not includedi
- Support tickets not includedi
- Document ingestion: 30 / monthi
- Document updates: 10 / monthi
- Custom tools: prebuilt onlyi
- Workspaces: 1i
- Website widgets: 1i
- Integrations includedi
- Wiki includedi
Popular
Growth
Scale support volume
€59/ month
Extra user: €29 / month
Everything in Starter, plus:
- 1,000 messages / monthi
- Internal AI budget: standardi
- Chat history includedi
- Support tickets includedi
- Analytics includedi
- Marketing includedi
- Document ingestion: 100 / monthi
- Document updates: 100 / monthi
- Custom tools: up to 10i
- Workspaces: 2i
- Website widgets: 2i
- Remove widget branding (optional)i
Enterprise
Org-wide rollout
Custom
Volume, compliance, and SLA tailored to your org
Everything in Pro, plus:
- Internal AI budget default: $200 / monthi
- Custom limits across all quotasi
- All product features includedi
- Remove widget branding (optional)i
- Enterprise support and commercial termsi
Join our AI-delighted customers
★★★★★
OpenChat gets to the less complex things without every customer waiting on an agent. It helps us route people to the right resources much faster.
Alec R.
★★★★★
It is a great platform, much better than others we used. We built and deployed a bot faster than expected and the bot quality is significantly better.
Adam H.
★★★★★
Chatbot helps you have human-like conversations with clients and customers. It removes repetitive office tasks and handles multiple work sessions.
Pedro A.
★★★★★
Chatbot is simply awesome. The UI is straightforward and helped my team set up a chat system that works with AI.
Jelle D.
★★★★★
It was very good. The onboarding process was easy and we have been using chatbot for years with hardly any issues.
Gabriel T.
★★★★★
The assistant answers like a trained team member. It keeps context and gives accurate guidance without us hand-holding every conversation.
Sofia M.
★★★★★
We were live quickly. Customers get instant replies, and our support team now focuses on higher-value requests instead of repetitive questions.
Noah P.
★★★★★
Setup was straightforward, and the quality was stable from day one. It feels less like a script and more like a real conversation.
Elena K.
★★★★★
Our operations improved because clients receive consistent answers at any hour. It removed response bottlenecks for our small team.
Milan V.
★★★★★
We can trust the responses now. The bot stays aligned with our documents and tone, which made adoption easy across teams.
Rita C.
★★★★★
Our response quality is far more consistent now. Customers get useful answers fast and the experience feels much more premium.
Olivia S.
★★★★★
The rollout was smoother than expected. We replaced repetitive support back-and-forth with clear, immediate answers.
Daniel W.
★★★★★
It saved our team serious time in week one. Conversations stay on track and users get what they need without friction.
Nina B.
★★★★★
We finally have a chatbot that sounds natural and remains grounded in our own content. Adoption internally was instant.
Victor L.
Use cases
Be inspired by practical use cases
Same RAG + actions pattern—different documents and APIs. Read the full playbooks and supporting detail on the use cases page, or jump straight into a public demo.
- VerticalCar rental & mobilityHigh-touch, policy-heavy, and inventory-bound—rental is a natural fit for grounded assistants plus API-backed checks. The same console pattern works for dealers, sharing platforms, and franchise groups.Open demo →
- VerticalRestaurantMenus, allergens, hours, and policies change often—guests expect instant, accurate answers and simple actions without calling the desk.Open demo →
- VerticalMarketing agency (reseller)Run many clients on one platform—per-tenant knowledge, tone, and tools so each brand feels native, not generic.Open demo →
- VerticalE‑commerce webshopProduct detail pages and policies don’t cover every edge case—your agent fills the gap with retrieval plus live checks where integrated.Open demo →
FAQ
Common questions
How is OpenChat different from a scripted chatbot?
Retrieval grounds answers in your workspace documents. The same assistant can also call tools you approve—so it is not limited to a fixed decision tree.
Do I need developers to go live?
Many teams start with uploads and the widget only. API import and custom tools are optional and scale with your engineering capacity.
Can human agents take over?
Yes. Chat ops supports monitoring, takeover, and human replies in the same thread, with support tickets for longer cases.
Where is my data processed?
You control workspace data and integrations. For enterprise deployments with specific residency or SSO needs, talk to sales.
Is there marketing e-mail as well as chat?
Yes. Campaigns, audience, and SendGrid live in the same workspace alongside the on-site assistant.
More pricing detail in the pricing FAQ.
Ready to pilot on your brand?
We'll help you connect catalog, policies, and APIs so customer-facing support stays grounded, multilingual, and governable—whatever you sell or schedule.