OpenChat

Chat Agent

One widget that answers questions and completes actions for users

Chat Agent is your front-line assistant. It understands your business context, guides users instantly, and takes action through connected tools without leaving the conversation.

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Live Chat Demo

A conversation that unfolds in real time

This example replays an actual booking flow to show how OpenChat handles follow-ups, clarifications, availability checks, and booking handoff requests.

Eric - Rental assistant

Demo chat replay

How it works

Knowledge and Actions on Autopilot

Knowledge

Feed the agent from every source your team relies on so answers stay accurate, on-brand, and easy to maintain.

  • API document imports

    Push product docs, help center data, or internal references through API-based ingestion so your assistant stays synced with your systems.

  • Website content crawling

    Import pages from your public site and knowledge hubs to keep your Chat Agent aligned with the same guidance users already see online.

  • Manual uploads

    Upload files directly from the portal for quick onboarding of SOPs, policy docs, or release notes your team wants available immediately.

Actions

Turn answers into outcomes by connecting the tools your users need directly inside chat.

  • Pre-built tools

    Enable ready-made tools for common tasks like scheduling, lead capture, and follow-up routing without needing custom development.

  • Custom-configured tools

    Connect your own APIs and workflows so the agent can perform domain-specific actions inside the same conversation experience.

Frequently asked questions

  • Can I control what the Chat Agent is allowed to do?

    Yes. You choose which tools are enabled per workspace and can roll out advanced actions in stages, starting with read-only or low-risk operations.

  • How often is the knowledge updated?

    Knowledge can be refreshed on demand or on recurring imports. Teams usually combine scheduled website/API imports with manual updates for critical docs.

  • Can the same widget handle both questions and actions?

    Yes. The Chat Agent can answer from your knowledge base and trigger connected tools in one flow, so users do not have to switch channels.

  • What if the agent cannot confidently answer?

    You can route unclear or high-friction moments into your Support Agent flow, where questions and feedback are logged for human follow-up.

  • Do I need engineering support to launch?

    Most teams launch quickly with pre-built connectors and manual document uploads. Engineering can later extend coverage through custom tool integrations.

Launch your Chat Agent with one widget

Start with knowledge-only support, then activate actions as your team is ready. Keep every customer conversation inside one seamless assistant experience.

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